Most of our lawn mowers arrive partially disassembled for safe shipping. Typical assembly includes:

• Attaching the upper and lower handlebars (2–4 bolts, tools included)

• Installing the grass catcher bag or side discharge chute

• Adding oil (gas models – oil not pre-filled for shipping safety)

• Charging and inserting the battery (electric models)

Assembly usually takes 15–30 minutes. A step-by-step illustrated manual is included. For customers who prefer a ready-to-use mower, we offer a White Glove Assembly & Setup Service for an additional $49. This service includes full assembly, oil fill (gas models), test start, and blade inspection. Please allow 2–3 extra business days for this service.

We stand behind every mower we sell. All new lawn mowers include the following warranty coverage:

• Full Manufacturer's Warranty: 3 years on electric/battery mowers (parts & labor), 2 years on gas mowers (parts only; labor not included for gas engines unless specified).

• Battery Warranty: 2 years against defects (does not cover normal capacity loss over time).

• Frame & Deck Warranty: 5 years against cracking or bending under normal use (does not cover rust or impact damage).

What is NOT covered: Wear parts such as blades, belts, wheels, spark plugs, air filters, and oil. Damage caused by misuse, lack of maintenance, improper fuel storage, or commercial use (if labeled residential only) is also excluded.

To file a warranty claim, contact our support team with your order number, photos/video of the issue, and a brief description. We will either send replacement parts or arrange service at a local authorized repair center.

Proper maintenance extends the life of your mower and ensures safety. Below is a general schedule; always refer to your product manual for model-specific intervals.

After each use:

• Clean grass clippings and debris from the deck, undercarriage, wheels, and air intake vents.

• Check for loose bolts or damaged parts.

• For electric mowers: remove battery and store indoors.

Monthly (or every 5–10 hours of use):

• Check and sharpen blades (dull blades tear grass, causing browning).

• Inspect wheels for wear and tighten axles.

• Gas models: check oil level and top up if needed.

Every season (or 25 hours of use):

• Gas models: change oil (first change after 5 hours, then every 25 hours).

• Replace air filter and spark plug.

• Clean or replace fuel filter.

• Lubricate wheel bearings and pivot points.

• Charge battery to 50–80% for off-season storage (avoid full discharge).

Annually:

• Inspect and replace belts if cracked or frayed.

• Sharpen or replace blades (or more often if hitting rocks/stumps).

• Gas models: drain fuel or add stabilizer before long-term storage.

• Check tire pressure (riding mowers).

We sell all maintenance parts (blades, belts, filters, oil, spark plugs, batteries) on our Parts & Accessories page. We also offer an Annual Service Kit that bundles everything you need for a given model.

Customer satisfaction is our priority. Here are the detailed terms:

• 30-Day Satisfaction Guarantee: You may return any unused, unassembled lawn mower within 30 days of delivery for a full refund of the purchase price (excluding original shipping costs).

• Restocking Fee: A 15% restocking fee applies to returns of used mowers or those missing original packaging/accessories. Used means any grass has passed through the deck.

• Defective Products: If your mower arrives damaged or fails due to a manufacturing defect within 30 days, we will replace it at no cost or offer a full refund including shipping. Just provide photos/video within 48 hours of delivery.

• How to Return: Contact support for a Return Authorization (RA) number. Pack the mower securely in original packaging. You are responsible for return shipping unless the return is due to our error or a defect.

• Non-returnable items: Blades, belts, batteries, and other wear parts once opened.

• Refund timing: Once we receive and inspect the return (typically within 5–7 business days), we will issue a refund to your original payment method within 10 business days.